Return Policy

Returns & Refund Policy – Milk & Ember

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1. General Policy

Due to the nature of our products, we maintain strict return conditions.

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2. Returns Eligibility

We only accept returns if:

• Product is unopened
• Product is unused
• Returned within 7 days of delivery

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3. Non-Returnable Items

We do NOT accept returns for:

• Opened products
• Used products
• Products not in original condition

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4. Damaged or Incorrect Orders

If you receive:

• A damaged product
• The wrong item

You must notify us within 48 hours of delivery with proof.

We will:

• Replace the item OR
• Issue a refund at our discretion

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5. Refund Process

• Refunds are processed within 5–10 business days
• Issued via original payment method

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6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the error was ours.